Тerms & Conditions 

Terms & Conditions

Effective Date: November 10, 2018
Last Updated: June 16, 2025

By accessing the Chain Wise Logistics website, booking any freight service, or creating an account, the client agrees to these Terms & Conditions. If any provision is unacceptable, do not use the services. These terms govern air, land, sea, discreet, and pet transport equally unless a specific section states otherwise.

1. Services Defined

Chain Wise Logistics acts as a freight logistics arranger and chain-of-custody manager. The company is not a common carrier. Transportation is performed by third-party carriers, drivers, airlines, ocean lines, and handlers. Chain Wise Logistics selects and coordinates these carriers but does not employ them directly. Liability follows the mode-specific carrier agreements unless otherwise stated in a separate Master Services Agreement.

2. Client Obligations

The client warrants that all shipment information is accurate, complete, and lawful. This includes:

• Correct weight, dimensions, and piece count

• Accurate hazardous material classification (if applicable)

• Proper packaging for the intended mode of transport

• Complete customs documentation for international moves

• Valid consignee contact information including phone and delivery hours

For pet transport: Current vaccinations, health certificate within required window, and approved travel crate. Chain Wise Logistics may refuse pickup if any obligation is unmet. Refunds will not be issued for client-caused refusal.

For discreet freight: No illegal items. No undeclared dangerous goods. Chain Wise Logistics reserves the right to scan or x-ray any discreet shipment at its own expense. Discovery of undeclared prohibited items results in immediate contract termination, no refund, and referral to law enforcement.

3. Booking and Payment

• Quotes: Instant quotes are estimates. Final charges adjust for actual weight, dimensional weight, fuel surcharges, accessorial fees (liftgate, inside delivery, residential pickup), and carrier rate changes occurring after booking.

• Payment: Due before pickup unless net terms are approved in writing. Approved net-term clients pay within 30 days of invoice date.

• Late payment: 1.5% monthly interest (18% APR) on overdue balances. Accounts past 45 days incur service suspension.

• Disputed invoices: Client must notify Chain Wise Logistics within 15 days of invoice date. Uncontested portions remain due.

4. Transit Times and Delays

All estimated delivery windows are approximate. Chain Wise Logistics does not guarantee specific arrival times unless a guaranteed service product is purchased at additional cost. Guaranteed service products include a stated delivery deadline and a defined refund amount if the deadline is missed due to Chain Wise-controlled causes. Weather, government holds, carrier mechanical issues, and port congestion are not Chain Wise-controlled causes.

5. Liability and Claims

Liability limits vary by mode and service level. Default limits unless a higher declared value is purchased:

• Air freight: $0.50 per pound or $25 per shipment, whichever is lower (Montreal Convention applies for international air)

• Land freight: $0.10 per pound or $25 per shipment

• Sea freight: $500 per standard container or $2 per pound for LCL

• Discreet freight: $100 per shipment unless enhanced coverage purchased

• Pet transport: Veterinary expenses up to $1,000 per animal. Emotional distress damages are excluded.

Declared value coverage is available at checkout. Failure to purchase declared value coverage limits recovery to default limits regardless of actual cargo value.

Claims for loss, damage, or delay must be filed within seven days of delivery (or expected delivery date for lost shipments). Late claims are denied. Chain Wise Logistics will not honor claims filed directly with underlying carriers; all claims must go through Chain Wise Logistics.

6. Prohibited Items

The following items cannot be shipped under any circumstance:

• Illegal drugs or paraphernalia

• Cash, coins, negotiable instruments (except via discreet freight with written approval)

• Firearms, ammunition, explosives (no exceptions)

• Human remains or cremated ashes (specialized carrier required; Chain Wise Logistics does not offer this service)

• Live animals not booked through pet transport with approved health documentation

• Hazardous materials not properly declared, packaged, and labeled

Shipments containing prohibited items are subject to immediate abandonment, destruction, or surrender to authorities. No refund. No liability.

7. Discreet Freight Specific Terms

Discreet freight clients waive the right to external branding. Chain Wise Logistics does not disclose shipment contents to any third party except customs authorities or law enforcement. Clients may not use discreet freight for any item requiring a license or permit unless proof of license is provided. Chain Wise Logistics reserves the right to reject discreet bookings from new accounts without explanation.

8. Pet Transport Specific Terms

A veterinarian must clear each animal for travel within ten days of pickup. Chain Wise Logistics is not liable for pre-existing conditions, stress-related illness, or death from natural causes during transport. The client agrees that the transport crate is purchased or approved by Chain Wise Logistics prior to booking. Sedation is not administered by any Chain Wise Logistics handler. If a veterinarian prescribes sedation, the client must inform Chain Wise Logistics in writing 72 hours before travel.

9. Force Majeure

Neither party is liable for delays or failures caused by circumstances beyond reasonable control: war, terrorism, riots, labor strikes, pandemics, government seizures, natural disasters, severe weather, or carrier insolvency. In force majeure events, Chain Wise Logistics will make reasonable efforts to re-route cargo. Additional costs are borne by the client.

10. Account Suspension and Termination

Chain Wise Logistics may suspend or terminate any account immediately for:

• Non-payment exceeding 45 days

• Submission of fraudulent or inaccurate shipment information

• Shipment of prohibited items

• Abusive or threatening behavior toward Chain Wise Logistics staff or carrier personnel

• Chargeback filing without prior refund request (per Refund and Returns Policy)

Terminated accounts are not entitled to refunds for in-transit shipments. Chain Wise Logistics will make reasonable effort to deliver in-transit cargo, but no guarantee is provided.

11. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of the state where Chain Wise Logistics headquarters is located, without regard to conflict of laws principles. Any dispute not resolved through internal appeal or mediation shall be resolved by binding arbitration administered by the American Arbitration Association. Arbitration proceedings occur in the same state as Chain Wise Logistics headquarters. Small claims actions remain available to individuals for disputes under $5,000. Class action waivers apply: all disputes are arbitrated individually.

12. Modifications to Terms

Chain Wise Logistics may update these Terms & Conditions at any time. Material changes are notified via account message and email 30 days in advance. Continued use of services after the effective date constitutes acceptance. Clients who disagree may terminate their account without penalty prior to the effective date.

13. Entire Agreement

These Terms & Conditions, together with the Privacy Policy, Refund and Returns Policy, and any signed Master Services Agreement, constitute the entire agreement between client and Chain Wise Logistics. No oral statement by any employee or carrier modifies these terms.

14. Severability

If any provision is found unenforceable, the remaining provisions remain in full force and effect.

15. Contact Information

For questions about these Terms & Conditions:
agent@eurosenderlogistics.online

For account or shipment-specific issues: Log into the dashboard and submit a support ticket.