What makes Chain Wise Logistics different from standard freight forwarders?
Chain Wise Logistics provides one unified dashboard, one bill of lading, and live tracking across air, land, sea, discreet, and pet freight. No siloed systems. No phone tag. Just complete chain-of-custody visibility.
How quickly can I get a quote?
Quotes are generated instantly through the online form. For complex or high-volume shipments, a logistics specialist responds within two business hours.
Do you handle international customs clearance?
Yes. Chain Wise Logistics manages all documentation, tariff classification, and broker coordination for cross-border shipments. Customs pre-clearance is available for air and sea freight.
Is my shipment insured?
Base coverage is included. Additional cargo insurance is available at checkout for declared value. Discreet and high-value shipments receive enhanced coverage by default.
How do I track my pet during transport?
Live biometric and environmental tracking is provided via a private client link. Temperature, stress indicators, location, and handler notes update in real time.
What does “discreet freight” actually mean?
Unmarked packaging, restricted-access handoffs, encrypted chain-of-custody logging, and two-person validation for high-value or sensitive items. No external branding. No unnecessary personnel.
Can you handle temperature-sensitive pharmaceuticals?
Yes. Active and passive temperature-controlled containers are supported. Continuous logging with exception-based alerts. Full GDP-compliant documentation available.
What happens if my shipment is delayed?
Proactive exception alerts are sent immediately. A Chain Wise resolution specialist is assigned to reroute, escalate, or compensate according to your service level agreement.
Do I need a contract to use Chain Wise Logistics?
No. Single shipments, volume commitments, and enterprise contracts are all supported. No long-term obligation for first-time clients.
How do I file a claim for lost or damaged freight?
Claims are submitted directly through the dashboard. Proof of condition at pickup and delivery is automatically archived. Most claims are resolved within ten business days.
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